Privacy Policy
Introduction
Rise125 Limited, trading as ProAge Coach and ProAge Lifestyle ("we", "us", "our"), is registered in England and Wales (company number 14924148) with our registered office at Suite 1.1, 11 Mallard Way, Pride Park, Derby, England DE24 8GX. We are committed to safeguarding your privacy and managing your personal data in compliance with the UK Data Protection Act 2018 and applicable GDPR regulations. Rise125 Limited is registered as a Data Controller with the Information Commissioner’s Office (ICO), registration number ZB703076.
Contact us
For questions regarding this Privacy Policy, please contact us at [email protected] or [email protected]
Data protection principles
We are committed to the following principles regarding personal data:
- Data collection will be specific and purpose-driven.
- Only necessary data will be collected.
- Personal information will be used solely for legitimate business purposes.
- Data accuracy will be maintained and regularly reviewed.
- High-security standards will protect all collected data.
- Personal data will be retained only for as long as necessary or required by law.
Information collected
The data we may collect includes, but is not limited to:
- Contact information (name, email, phone number)
- Personal identifiers and demographics
- Payment and financial details
- Professional and occupational information
- Lifestyle and preferences
- Personal and professional development objectives
- Technical data from your use of our websites (IP address, browser type)
We may occasionally request special category data (e.g., medical information), solely with your explicit consent, and only when essential to deliver our services effectively.
How we collect and use information
Your information is generally provided directly by you through interactions such as:
- Subscription to newsletters or mailing lists
- Purchase or enrolment in coaching sessions or courses
- Communications via our websites or social media
- Participation in surveys, quizzes, or feedback requests
We may also obtain your data from trusted third-party platforms (such as social media networks) with your permission or where legally permissible.
Your personal information enables us to:
- Manage bookings and payment
- Create and maintain client profiles
- Provide personalised services and communications
- Enhance user experience on our platforms
- Conduct marketing activities, subject to your consent
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as legally required. Typically, data will not be retained beyond two years unless specific circumstances dictate otherwise.
Sharing of Personal Information
We do not sell or share your personal information for marketing purposes without explicit consent. Information may be shared with third-party service providers solely to deliver services to you, provided they comply with UK Data Protection Laws.
Data storage and security
Your data is securely stored on protected cloud services accessible only by authorised personnel. We may occasionally use cloud service providers outside the UK/EEA, ensuring appropriate safeguards are implemented, such as adherence to recognised international data protection frameworks.
Your rights
Under GDPR, you have several rights concerning your data, including:
- Accessing the personal data we hold about you
- Requesting corrections to inaccurate or incomplete data
- Withdrawing consent to data processing at any time
- Requesting data deletion or restriction of data processing in specific cases
- Lodging complaints with the Information Commissioner’s Office (ICO)
Marketing communications
With your consent, we may send marketing emails and updates. You can opt-out anytime through the unsubscribe link in our emails or by contacting us directly.
Third-party websites and links
Our websites may contain links to external sites. We are not responsible for these third-party websites’ privacy practices and recommend reviewing their individual privacy policies.
Cookies and website analytics
Our websites use cookies and analytics tools to enhance your browsing experience and improve our services. You can control cookie preferences through your browser settings.
Updates to this privacy policy
This policy is reviewed regularly and was last updated on 30.03.2025. Changes will be published on our websites, and where significant changes occur, we will notify you directly.
Contact details
For any privacy-related concerns, please contact us via email at [email protected] or [email protected] If unresolved, you have the right to approach the ICO directly.
© 2025 Rise125 Limited trading as ProAge Coach and ProAge Lifestyle. All Rights Reserved.